Location: Navy Gateway Inns & Suites - Naval Base Kitsap
Pay Grade: NF-0303-02
Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events.
Brief Description of Duties: Incumbent will perform the daily operations of the front desk night auditor functions for the lodging program. Will ensure the privacy and security of all guests is maintained at all times. Creates Daily, Monthly and Annual Occupancy reports. Performs credit card batch settlement and end of business day and prepares credit card report and deposit for Business office. Performs computer generated night audit and opens new business day. Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management. May prepare registration packets for next day arrivals. Prints building reports for maintenance department as required. Incumbent will also be responsible for regular front desk duties such as receiving requests and processing reservations within established guidelines. Change and cancel reservations as requested by the guests. Secures authorization for credit cards, collects service charges for damage and other charges upon guest check-out. Incumbent will inventory keys and other supplies or amenities maintained at front desk. Using the property management system may run reports as requested or needed. Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.
Qualification Requirements: Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.
Conditions of Employment: Employment is contingent upon successful completion of National Agency background Check (NACI). This position involves working primarily night shift, however may be required to work each shift as needed as well as weekends and holidays. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed.
Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
Advancement Opportunities: Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, child care, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?
How to Apply: Online at www.navylifepnw.com/jobs OR https://www.usajobs.gov/GetJob/ViewDetails/531761400
EQUAL OPPORTUNITY EMPLOYER
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